Are a new patient preparing for your first visit to our Vancouver dental office? Our team invites you to browse the information below to learn more about what to expect when you attend your first appointment with us.
Reminders For Your First Visit With Us
In order to help streamline the process and ensure that we have all the information we need, we ask you to bring the current information about your insurance plan and medical history to your first appointment.
Please arrive 10 to 15 minutes early for your appointment to ensure that you have enough time to fill out our New Patient Form.
Achieving optimal oral health depends upon patients staying well informed and educated about their dental health. That's why patient education is one of our key priorities. We take the time to ensure that you understand the details of your dental health status and all procedures you undergo.
Frequently Asked Questions
Browse through the answers to some of our most frequently asked questions to learn more about our dental office.
- What hours are you open throughout the week?
Our office is open the following hours:
- Monday: 09:00 am - 03:00 pm
- Tuesday: 10:00 am - 07:00 pm
- Wednesday: 09:00 am - 06:00 pm
- Thursday: 09:00 am - 05:00 pm
- Friday: 08:00 am - 04:00 pm
- Saturday: 08:00 am - 04:00 pm
- Sunday: Closed
- Are you taking on new patients?
Yes! We are happy to accept new patients. Request an appointment today. Book Your Next Appointment Online
- Do you accept dental insurance?
Yes, As a courtesy for our patients, we are an assignment office. This means we accept assignment of benefits whereby you can request that your insurance company pay the dental office directly for the percentage of the cost covered. You are then responsible for paying the co-payment when treatment is provided. Patients are also responsible for any costs not covered by their insurance plan.
- Do you offer teeth whitening?
Yes, our dental professionals will discuss teeth whitening options with you and recommend what we feel would work best for achieving your smile goals.
- How often should I get my teeth cleaned?
Depending on the condition of your mouth, your at-home oral hygiene care, cavity (caries) risk and dental health habits preventive treatment recommendations vary.
For patients with existing conditions (untreated cavities, gum disease, root exposure, frequent new cavities) we recommend that you come in more frequently than those patients with a healthy mouth and fewer restorations.
Patients who are considered ‘at risk’ should be coming in every 3-4 months to minimize further damage.
For those clients with healthy smiles we recommend visiting the office every 6 months.
- What if my insurance only covers cleanings every 9 months?
Insurance policies differ. The ‘9 month rule’ generally refers to how frequently you can have a ‘recall examination, polish and fluoride’. This does not mean you can not have your teeth cleaned.
Cleaning actually refers ‘scraping’ or scaling/root planing, which is the removal of the deposit and stain from your teeth so that the gum tissue do not become irritated.
- What are the warning signs of gum disease (periodontal disease)?
Make an appointment to see your dentist and hygienist have any of the following symptoms of periodontal disease:
- Persistent bad breath or bad taste
- Gums that bleed easily
- Gums that have pulled away from the teeth
- Red, swollen or tender gums
- Permanent teeth that are loose or spreading
- Pus between the teeth and gums when the gums are pressed
- Any changes in the way your teeth fit together when you bite
- Any changes in the fit of partial dentures
- Why do I need x-rays (radiographs)?
X-rays, or radiographs help our dental professionals to spot problems we can’t see by simply looking into your mouth with a mirror. They are particularly helpful for seeing between the teeth and beneath the gum tissue.
X-rays help your dentist to spot the early stages of cavities, allow us to see the presence or absence of teeth (missing permanent teeth, erupting teeth, impacted teeth, the position of wisdom teeth), and the health and level of the bone (which often breaks down during advanced gum disease or following tooth extraction).
Cysts and abscesses can also be discovered with x-rays; even calcified arteries that can lead to a stroke.
Fees & Payment
We endeavour to provide you with a thorough and accurate estimate of our fees before your treatment begins. We promise never to charge you more than our estimate, without advising you beforehand.
We accept payment by credit card and debit.
- How do I claim on my dental insurance?
If you have a dental insurance plan, we will take care of the paperwork for easy reimbursement.
- Do you offer financing options?
We respect your time and try our very best to stay on schedule. We send out automated email appointment reminders one week in advance, and again one day in advance, to ensure that we will honour each others’ time.
- What if I need to cancel my appointment?
If you need to cancel or move your appointment, we respectfully ask that you provide us with as much notice as possible.
- Do you treat dental emergencies?
If you have pain or an emergency situation, call us right away. We will do our best to see you as soon as possible.